Refund policy

Our policy is simple and transparent.

Full refund

You are fully refunded if the eSIM has never been activated AND your device turns out to be incompatible with eSIM. Check compatibility before buying to avoid any issue.

Activated eSIM

Once the eSIM is activated (first network connection), the plan is considered used and is non-refundable.

Technical issue

If a technical problem attributable to Datayop prevents you from using the plan, contact support: we will replace or refund it.

How to request a refund

Email support@datayop.com with your order number. Refunds are issued within 14 days to the original payment method.